Activities of Daily Living: Is a model of nursing care using the Roper Logan and Tierney Model of Care, which defines the 12 activities of our daily living e.g. eating, washing etc specifically relating to your current care needs.

Appropriate Care: Care that is most compatible with satisfying the needs of the service user using evidence based practices.

Assisted Bathing Facilities: These are bathrooms or en-suite areas within a care centre where it is possible for you to be assisted by a staff member when. The moving and handling equipment has been designed to reduce the level of risk and ensure bathing can be carried out safely.

Alzheimer’s: Is a classification or a diagnosis of an organic mental heath disorder, which is formally known as dementia. Alzheimer’s disease is a progressive/ terminal illness. Typically the onset of the disease occurs in the 40s or 50s age group. Symptoms which are initially evident can be short term memory loss and progressive confusion. Finally complete helplessness occurs and total assistance is required to ensure that your care needs are met.

Best Practice: A nursing intervention which has been methodically researched and provides valuable scope for sharing of clinical practices. Best practice was devised to enable registered nursing staff to deliver the optimum level of care, as defined by the Nursing and Midwifery Council. This is measured by evidence based care outcomes.

Clinical needs: Needs identified as a result of a diagnosed medical condition or illness. These needs are used to define which medical or nursing interventions are necessary to maintain optimum health or management of the disorder.

Care Outcomes: Are desired outcomes which we hope to achieve from a defined care programme.

Care Plan: A defined process or document, which is based on an assessment of your care needs. This is formulated from evidence based assessment and risk assessment tools. A care plan is documented evidenced which clearly states how your care needs are to be met on a daily basis.

Cognitive Development: Continual learning and development through engaging in activities that prevent deterioration of existing skills and nurture new ones.

Cognisance: Level of awareness with regards to surroundings.

Complex Behaviour: Behaviour which can be confrontational or threatening to others. May require advice or treatment from mental health professionals.

Dementia: Is a progressive neurological condition which causes Cognitive impairment or loss of intellectual capacity and personal integration.

EMI: Elderly Mentally Ill- this is a terminology which is used by the NHS and social services regarding classification regarding your current health status.

Holistic Care: A model of care which ensures that your, physical, emotional, psychological, social and spiritual care needs are met. This concept derives from Maslow hierarchy of needs (1943).

ISO 9000:2000: Quality Assurance Regulatory body- external to Southern Cross

Occupational Therapy: A form of therapy in which patients are encouraged to engage in vocational tasks or expressive activities, such as art or dance, usually in a social setting.

PCP: Person Centred Planning, which is a process to ensure that the care received, is personally centred on your care needs.

Physiological Wellbeing: All physical functions relating to a persons health and physical development.

Physiotherapy: Physical therapy administered to help strengthen muscles and bones.

Rehabilitation Facilities: Designed to help service users convalesce or recover following a period in hospital. For example, assisted bathing, wheelchairs are provided where mobility is a problem.

Stimulating Activities: Functional activities designed to encourage service users to become engaged in actively learning through what they are doing.

Transitional Care: Care provided during a period following illness, or surgery before returning home. Other wise known as intermediate care- this allows the service user a period of support while learning to cope with physical changes.

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