The Dignity Challenge

Here are some of the many samples of the type of initiatives that have been introduced under the Dignity in Care banner. The examples are classed under the dignity challenge guidelines:

1. Zero tolerance of abuse

Confidential Action on Elder Abuse Helpline to expose all forms of abuse.

Dignity champions working with staff to achieve 100% compliance in mandatory training of "POVA" and recognition of abuse.

2. Support people with the same respect you would want for yourself or a member of your family

Role playing so that staff know what it is like to be treated without dignity - so they can empathise with the people in our care.

3. Treat each person as an individual by offering a personalised service

True Person-Centered-Care on a back to basics program making sure personal preferences are taken into account with preference sheets.

4. Enable people to maintain maximum possible levels of independence, choice and control

Champions are encouraged to think "personal individual care". An example being development of a communication fob for one gentleman who now carries it around with him on his belt. He uses it when he wants to use it, allowing him to communicate more effectively and more importantly when he wants to.

5. Listen and support people to express their needs and wants

Development of a chart which enables poor communicators to communicate more effectively. "I want to tell you something".

6. Respect the right to privacy

Development of a "Do Not Disturb - staff delivering care" sign for the door. Stops disturbances and people know where the carers are.

7. The Action on Elder Abuse Helpline number

Residents and relatives know who the champions are and also have access to the action on elder abuse number. They are encouraged to build relationships with champions and trust is becoming evident.

8. Engaging with family members and carers as care partners

Relatives have been invited to attend Dementia training sessions. This is a good team building exercise and the more they understand the condition the better the care and relationships will be.

9. Assist people to maintain confidence and a positive self-esteem

Residents are encouraged to continue doing normal everyday activities. For example, laying tables, folding the towels and dusting if they wish. This makes many people feel needed and worthwhile and continue with some control over their lives.

10. Alleviate people’s loneliness and isolation

One member of staff had a picnic in the bedroom for service users unable to leave their beds. We encourage thinking "outside the box" to meet the needs of individual people.